Privacy Policy
Last Updated: March 14, 2025
This Privacy Policy describes how FEELSO (“Website,” “We,” “Us,” or “Our”) collects, uses, and discloses your personal information when you visit, use our services, purchase goods on feelsolife.com (the “Website”), or otherwise interact with us (collectively referred to as “Services”). In this Privacy Policy, “You” and “Your” refer to users of the Services, whether you are a customer, a visitor to the Website, or another individual from whom we collect information under this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to the Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Website, update the “Last Updated” date, and take any other steps required by applicable laws.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected your personal information from various sources, as described below. The information we collect and use varies based on how you interact with us.
In addition to the specific uses listed below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
Types of Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Website and use our Services. When we use the term “Personal Information,” we refer to information that can identify, relate to, describe, or be associated with you. The following sections describe the categories and specific types of information we collect.
Information We Collect Directly From You
Information you provide directly to us through the Services may include:
· Contact Information: Your name, address, phone number, and email.
· Order Information: Your name, billing address, shipping address, payment confirmation, email address, and phone number.
· Account Information: Your username, password, security questions, and other information used for account security purposes.
· Customer Support Information: Information you choose to include when communicating with us, such as messages sent through the Services.
Certain features of the Services may require you to provide specific information directly to us. You may choose not to provide this information, but doing so may prevent you from using or accessing those features.
Information We Collect About Your Usage
We may also automatically collect certain information about your interactions with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Website and accounts, including device information, browser information, network connection information, IP address, and other information about your interactions with the Services.
Information We Obtain From Third Parties
Finally, we may obtain information about you from third parties, including vendors and service providers who collect information for us, such as:
· Companies that support our Website and Services, like Shopify.
· Our payment processors: they collect payment information (e.g., bank account, credit card, or debit card information, billing address) to process your payments, fulfill your orders, and provide you with products or services you request.
· Online tracking technologies: when you visit our Website, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using pixels, web beacons, software development kits, third-party libraries, and Cookies.
Any information we obtain from third parties will be processed in accordance with this Privacy Policy. Please also see the “Third-Party Websites and Links” section below.
How We Use Your Personal Information
Providing Products and Services: We use your personal information to provide you with Services, fulfill our contract with you, including processing your payments, fulfilling your orders, sending notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, arranging shipping, facilitating returns and exchanges, and other account-related features and functionalities.
Marketing and Advertising: We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications via email, text, or mail, and showing you advertisements for products or services.
Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding possible fraud, illegal, or malicious activities.
Communication and Service Improvement: We use your personal information to provide customer support and improve our Services.
Cookies
Like many websites, we use Cookies on our Website. We use Cookies to support and improve our Website and Services (including remembering your actions and preferences), run analytics, and better understand user interactions with the Services. We may also allow third parties and service providers to use Cookies on our Website to better customize services, products, and advertisements.
Most browsers automatically accept Cookies by default, but you can choose to delete or refuse Cookies through your browser controls. Please note that deleting or blocking Cookies may negatively impact your user experience and may cause certain services to function improperly or become unavailable.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties in accordance with this Privacy Policy, such as:
To vendors or other third parties that provide services for us (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
To business and marketing partners to provide services and advertise to you.
In business transactions (such as mergers or bankruptcies), to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
Third-Party Websites and Links
Our Website may provide links to websites or other online platforms operated by third parties. If you visit a website not affiliated with or controlled by us, you should review its privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites.
Children’s Data
The Services are not intended for use by children, and we do not knowingly collect any personal information from children. If you are a parent or guardian of a child whose personal information has been provided to us, you can contact us using the contact information below to request deletion of that information.
Your Information Security and Retention
Please note that no security measures are perfect, and we cannot guarantee “absolute security.” The time we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your Rights
Depending on where you live, you may have the following rights:
Access/Disclosure Rights: Request access to the personal information we hold about you.
Deletion Rights: Request that we delete the personal information we hold about you.
Correction Rights: Request that we correct any inaccurate personal information we hold about you.
Communication Preferences Management: Opt-out of receiving our promotional emails.
You can exercise any of these rights by indicating on our Website or using the contact information provided below.
Complaints
If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any rights available to you, please call or email us at service@feelsolife.com, or contact us at 605, No. 83, Henggang Street, Longgang District, Shenzhen.